Consumer Rights

Dear Customers,

You can submit your complaint-demands (hereinafter Complaint) to the Bank via Special Boxes for Complaints and Suggestions located at the Bank Head Office and branches, as well as

Each person has a right to receive the copy of information about Artsakhbank subject to part 3 of Article 20, part 2 of Article 43 of the RA Law On Banks and Banking and subject to Article 16, 120, and part 1 of Article 126 of the RA Law On Securities Market.

The Bank provides the above mentioned information within three business days upon receiving a written application (except, there is no other term fixed). The written application may be submitted personally or by post to the Head office or any branch of the Bank.

Information delivery personally or electronically is free of charge.

Artsakhbank CJSC Head Office and Branches

You can also submit your questions and suggestions about our company and services via our feedback page.

Besides, individuals, private entrepreneurs and legal entities have a right to submit the claims arising from the transaction between the Bank and the customer to the Financial System Mediator.

Financial System Mediator
  • Mediator: Piruz Sargsyan
  • Address: 15 M.Khorenadzi Str.,Yerevan 0010
  • Elit Plaza Business Center, 7th floor
  • Tel.: +374 60 701111
  • Fax: +374 10 582421
  • E-mail: [email protected]
  • Working Days
  • Monday - Friday
  • 09:00 - 18:00 (Lunch 13:00 - 14:00)
  • www.fsm.am